General Questions
Q: What sort of computer do I need to run Casebook?
A: The system requirements are listed on this page.
Q: What's new in the "Special Edition" of Casebook?
A: All of the new features are listed right here.
Q: Does Casebook contain subtitles?
A: Yes. Everything in Casebook is subtitled, including the voice-overs and video cut-scenes.
Q: How long does it take to play Casebook?
A: We've found that most players beat a single episode of Casebook in around 4 hours time. But it all depends on how thorough you are. Some players race through in 3 hours time - missing a bunch of evidence, while others play diligently, taking up to 8 hours.
Technical Questions
Q: I am having trouble downloading Casebook. It downloads some of the file and stops. Or when it downloads the file fully, I run it and it says the "installer integrity check has failed".
A: This is commonly caused by either a problematic internet connection at the customers end, and/or by a virus protection program (such as Norton Antivirus) getting in the way of the download, or corrupting the file after it scans it for viruses. In 90% of cases, if you disable the virus protection program, Casebook will download and install without any issues.
Q: Casebook is running, but I'm experiencing strange graphical issues, is there anything that can be done to fix it?
A: It's possible that your PC might not have a powerful enough video card, but just to be sure you could send us your 'DirectX Diagnosis'.
Attach the dxdiag.txt file in an email and send it to support@casebookthegame.com. Once we receive your dxdiag.txt we'll have a look at your system information and determine why you are having trouble running Casebook and if there's anything we can do to help you.
- To do this, first go to the Windows START bar.
- On Windows XP, click run and type in 'dxdiag' and hit enter.
- On Vista first select the 'start search' bar and type in 'dxdiag' and hit enter.
- DirectX Diagnosis will run and collect your system information (video card details etc).
- Click the 'Save All Information' button at the bottom and save it onto the Desktop.
Attach the dxdiag.txt file in an email and send it to support@casebookthegame.com. Once we receive your dxdiag.txt we'll have a look at your system information and determine why you are having trouble running Casebook and if there's anything we can do to help you.
Questions about other Casebook Releases
Q: I purchased the Mumbo Jumbo DVD version of Casebook and it doesn't work, can you help?
A: Unfortunately we can't offer support for any release of Casebook other than the one purchased directly from this website.
WE DO NOT SUPPORT ANY VERSIONS RELEASED BY: Mumbo Jumbo, Big Fish Games, Lace Mamba or the Amazon Digital Download.
WE DO NOT SUPPORT ANY VERSIONS RELEASED BY: Mumbo Jumbo, Big Fish Games, Lace Mamba or the Amazon Digital Download.
